Política de envio

Shipping Policy

Thank you for shopping with HillstoneMarket. This policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are generally processed within 1–2 business days, Monday through Friday, excluding public holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Shipping Rates

Available shipping rates are displayed at checkout based on the delivery address and the shipping options available for the order.

Any active free-shipping promotion will be applied automatically when the order meets the stated eligibility requirements.

Estimated Delivery

Estimated transit time is generally 3–7 business days after order processing.

The estimated total time from placing an order to delivery is generally 4–9 business days.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs processing, incorrect addresses, holidays, or periods of high demand.

Order Tracking

When an order ships, we will send a shipping confirmation email containing the available tracking information.

Please allow up to 48 hours for tracking information to begin updating.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, contact us as soon as possible at info@hillstonemarket.com. We will try to update the address before fulfillment begins, but changes cannot be guaranteed after an order has been processed or shipped.

Packages Returned to Sender

If a package is returned because of an incorrect address, refusal, or failed delivery attempt, please contact us. Additional shipping charges may apply before the order can be reshipped.

Delayed, Lost, or Delivered Packages

If tracking shows that a package has been delivered but you cannot locate it, please check the delivery location, contact household members or neighbors, and contact the shipping carrier.

You may then contact us with your order number and tracking information so that we can review the situation.

International Shipping

International shipping may be available for eligible destinations. Enter your delivery address at checkout to confirm availability and view the available shipping options.

Customers are responsible for any customs duties, import taxes, or fees charged by the destination country unless otherwise stated during checkout.

Shipping Protection

Optional Shipping Protection may be available for eligible orders. Coverage is subject to the terms presented when the protection is added to the order.

For shipping questions, contact:

Email: info@hillstonemarket.com
Phone: +1 (207) 440-3455

Support hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time